Jitender A.
CX leader|| Service Delivery Leader|| LSS|| People Manager || Ex- RBSBSPVT ||
- Role
- Associate Director at MakeMyTrip
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Jitender A.
Operations Manager with over 17 years of experience in the Banking and Business Process Outsourcing (BPO) domains. My expertise has been honed through specialization from IMT, equipping me with advanced knowledge and practical skills in quality and project management.Throughout my career, I have had the privilege of working with esteemed organizations such as ABN AMRO, RBSBSPVT LTD, and MakeMyTrip, prominent names in the banking, BPO, and customer service industry. This exposure has provided me with valuable insights into the best practices and industry standards that drive operational excellence.One of my key strengths lies in setting up and turning around operations, as well as effectively leading and managing large-scale teams to achieve organizational objectives. I have successfully navigated diverse environments, including cross-functional teams, multicultural settings, and geographically dispersed operations, both in captive setups and third-party BPO environments.My skill set extends beyond operational management. I am an expert in process transition, ensuring smooth knowledge transfer and seamless integration during organizational changes. Additionally, I possess a keen understanding of customer experience management, which enables me to deliver exceptional service and exceed customer expectations. Furthermore, I excel in stakeholder management, forging strong relationships with key partners and collaborators to drive collaborative success.Central to my success is my people leadership acumen. I prioritize nurturing a positive work culture that empowers and motivates individuals, fostering high-performing teams and cultivating talent. By leveraging my experience and expertise, I am able to guide and inspire my team members to deliver their best results.Overall, my rich and diverse experience, coupled with my specialized education from IMT, has equipped me with the skills necessary to excel in quality and project management.
Experience
Associate Director
Jan 2026 — Present · Gurugram, IN
Education
Annamalai University
M.Com, Business/Commerce, General
2008 — 2010
ICFAI Distance Education
cfa, Finance and Financial Management Services
2008 — 2010
Delhi University
B.Com honors, B.com
2005 — 2008
Institute of Management Technology, Ghaziabad
PGDEM, Project Management
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