Jitendar Sharma

Experience

1. Sr Analyst i Infrastructure Services

   DXC Technology

   Oct 2022 — Present · Delhi, IN

   Roles and Responsibility• Patching ESXI servers.• Updating Patches on vCenter• Upgrading ESXI host• Upgrading vCenter appliances• Working on PSOD issues and engaging vendor for hardware issues.• Resolving hardware issue- DIMM issue, power supply issue, Motherboard faulty.• Firmware and BIOS update on DELL servers.• Network drivers update of ESXI.• Working on Dell R640, PowerEdge R740xd, PowerEdge FC630.• Coordinating with vendor under vendor management• Troubleshooting ESX issues• Migrating of Virtual Machines using V Motion• Creating change and Incidents• Decommissioning ESXI servers.• Responsible to rebuild ESXI servers.• Build new ESXI servers.• Taking care of server upgrade and migration project in this project we are migrating windows 2012to windows 2019.• Working P2V project (Migrating physical server to Hyper- V Virtual machine• Decommissioning legacy server and building new servers and migrating roles.• Responsible to attend daily Sync up call with management for discussion on ongoing issue pendingtask, escalated issue and fix it with in team, If required to involve other team or vendor• Day-to-day Remote Administration of windows environment.• Supporting RIM (Remote Infrastructure Management) technology• Providing Windows + VMware support (Windows servers 2008,2012,2016, 2019,VMware ESXi 6.5,6.7,7.0)• Adding VM CPU, Memory, Disk, NIC, install/upgrade VMware tools.• Adding and extending the resources in AWS environment VM’s like- CPU, RAM and drivesPAGE 2 of 4• Coordinating with vendors for hardware replacement/ troubleshooting hardware issues in DELLservers.• Working on Server hardening and health check of the server. Troubleshooting the issue related toserver performance.• Troubleshooting server BSOD issues, health monitoring and server hardware alerts• Working on problem and change management.• Troubleshooting unexpected restart issue, Configuring, and analyzing the memory dump.

Education

• CBSE

  CBSE

  2000 — 2001

Skills

• Vmware Infrastructure
• Vmware
• Managed Print Services
• Active Directory
• Windows Server
• IT Service Management
• Change Management
• Troubleshooting
• Data Center
• Problem Management
• Operating Systems
• Dns
• Printers
• File Servers
• Servers
• Itil
• Virtualization
• Dhcp