Jiten Sapariya

About Jiten Sapariya

As a passionate advocate for customer-centricity, I am dedicated to elevating the overall customer experience through strategic leadership and innovation. Experience in customer experience management, I specialize in crafting and implementing strategies that foster loyalty, satisfaction, and advocacy.In today\'s competitive landscape, providing exceptional customer experiences is paramount to success. I am committed to championing customer-centric cultures within organizations, where every interaction is an opportunity to create meaningful connections and drive long-term value.My approach revolves around understanding the customer journey holistically, identifying pain points, and implementing solutions that enhance satisfaction and loyalty at every touchpoint. Leveraging data-driven insights and customer feedback, I continuously refine and optimize processes to deliver personalized, seamless experiences that exceed expectations.Throughout my career, I have spearheaded initiatives that have resulted in tangible improvements in key metrics such as Net Promoter Score (NPS), and Customer Satisfaction (CSAT). By collaborating cross-functionally with teams across the organization, including marketing, sales, product, and operations, I ensure alignment and consistency in delivering exceptional experiences across all channels.

Experience

1. Senior Manager Customer Support

   Rediff

   May 2025 — Present · Mumbai, IN

Education

• University of Mumbai

  B.Sc.(IT), Science

  2006 — 2009