Jiten Gupta
Associate Director - Workforce Management at Firstsource
- Role
- Associate Director - Workforce Management at Firstsource
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jiten Gupta
Overall experience of 13+ years for managing delivery for multiple accounts (Voice & Non Voice) under Telecom & Media and Utility verticals across locations.Experience in accounts management, resource planning, budget planning, real time management, MIS, transition, strategy planning, cost optimization, BCP planning and team management.
Experience
Associate Director - Workforce Management
Apr 2024 — Present · Mumbai, IN
Education
University of Mumbai
Bachelor of Commerce (B.Com.), Business/Commerce, General
2007 — 2008
Skills
- Call Centers
- Real Time Monitoring
- Invoice Finance
- Vendor Management
- Workforce Planning
- Performance Management
- Crm
- Team Management
- Transition Management
- Sla
- Planning & Scheduling
- Process Improvement
- Outsourcing
- Team Leadership
- Management
- Bpo
- Site Lead
- Service Delivery
- Business Process Outsourcing (Bpo)
- Business Analysis
- Mis
- Workforce Management
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