Ji-Sun Lee
Customer Operations at Plix
- Role
- Head of Customer Operations at Plix
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Ji-Sun Lee
Senior Program Manager with over 8 years of experience leading cross-functional AI/ML, NLP, and cloud-based technology initiatives. Expertise in cross-functional team governance, change management, strategic roadmap planning and agile methodologies. With a passion for innovation and a strong foundation in both startup agility and enterprise structure, I thrive in fast-paced environments where I can transform concepts into measurable product outcomes, accelerating time-to-market, improving user experiences and enabling business growth.
Experience
Head of Customer Operations
Oct 2025 — Present · San Mateo, CA, US
Education
University of Illinois Urbana-Champaign
Bachelor of Science (B.S.), Advertising
2009 — 2012
University of Illinois Urbana-Champaign
Master of Science (M.S.), Technology Management
2014 — 2015
Skills
- Marketing
- Research
- Event Planning
- Customer Service
- Software Documentation
- Social Media
- Consulting
- Management
- Leadership
- Photoshop
- Data Analysis
- Microsoft Office
- Project Management
- Microsoft Word
- Advertising
- Teamwork
- Quality Assurance
- Teaching
- Powerpoint
- Microsoft Excel
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