Jissa Paul
Customer Service Representative
- Role
- Customer Service Representative at Certera Solutions
- Location
- Dwarka, IN
- LinkedIn followers
- 500 followers
About Jissa Paul
I am an IT professional, working in the IT industry since 2011. I have a strong knowledge…
Experience
Customer Service Representative
Aug 2021 — Present · Haryana, IN
Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers
Education
Delhi University
Bachelor of Commerce - BCom
Guru Gobind Singh Indraprastha University
Master of Business Administration - MBA
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