Jisna Joseph
Senior Operations Manager @Radiant Acemoney
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WORK HISTORY
Senior Operations Manager @Radiant Acemoney
Transaction processing and Reconciliation || Risk Fraud Management ||Compliance || Customer Support & Dispute Resolution || Vendor & Partner Coordination || Process Optimization || Team Leadership || Escalation Management & Crisis Management
EDUCATION
MGUniversity
Bachelor of Arts - BA English Language and Literature , English Language and Literature/Letters
NSS Teachers Training Institute
Diploma in Elementary Education , Elementary Education and Teaching
ABOUT JISNA JOSEPH
Accomplished Senior Manager - Operations and KYC Compliances with four years of experience focused on enhancing customer satisfaction, loyalty, and revenue growth. Demonstrated success in establishing and nurturing robust relationships with key clients. Skilled in comprehending intricate customer requirements and crafting customized solutions, while effectively engaging with key stakeholders. Successfully led cross-functional teams to address and resolve complex customer challenges.
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