Jishnu P S

About Jishnu P S

Salesforce Developer | 9+ Years in IT | 5+ Years Salesforce Experience | Sales & Service Cloud ExpertExperienced IT professional with 9+ years in the software industry, including over 5 years of hands-on experience in Salesforce.com development and administration. Proven expertise in the full Software Development Life Cycle (SDLC), including design, development, deployment, and maintenance of scalable and secure Salesforce applications across both Sales Cloud and Service Cloud. Salesforce Development & Integration • Proficient in Apex programming, Visualforce, SOQL/SOSL, Triggers, Batch & Scheduled Classes. • Experience integrating Salesforce with external systems, including C# applications, using Informatica. • Skilled in building AppExchange packages and managing complex data operations. Salesforce Configuration & Administration • Deep understanding of customizations including Custom Objects, Tabs, Page Layouts, Record Types, Workflows, Approval Processes, Validation Rules, and more. • Hands-on experience with Salesforce security model—Profiles, Roles, Sharing Rules, and Permission Sets. • Skilled in data migration and management using Data Loader, Workbench, and Import Wizard. • Strong experience in creating Reports, Dashboards, Tasks, and Activities to drive business insights. Soft Skills • Self-driven, adaptable, and collaborative team player with excellent communication skills. • Fast learner with a passion for solving business problems through technology.I thrive on delivering value to clients through scalable solutions and continuous improvement.

Experience

1. Senior Associate

   Cognizant

   May 2023 — Present · Kochi, IN

   As a Salesforce Developer, I specialize in building scalable, enterprise-grade CRM solutions for life sciences clients using Salesforce and IQVIA’s OCE platform. I bring deep expertise in both Salesforce development and DevOps, with a strong focus on release management, automation, and data integrity.Key Responsibilities & Contributions: IQVIA OCE (Orchestrated Customer Engagement): • Working on IQVIA’s OCE Sales platform for pharmaceutical CRM solutions. • Certified in OCE Personal – Administration, Configuration, and Sales Rep modules. • Resolved DST (Data Synchronization Transaction) errors, ensuring data consistency between Salesforce and external systems. Salesforce Development: • Developed custom business logic using Apex classes, triggers, batch jobs, and scheduled classes. • Built Visualforce pages and leveraged Flow and Process Builder for low-code automation. • Proficient in writing SOQL and SOSL queries for data operations across complex object models. • Managed end-to-end deployment pipelines using Git and Copado, including role as Release Manager and Git Maintainer. Salesforce Configuration: • Implemented custom objects, record types, page layouts, workflow rules, approval processes, and field-level customizations. • Applied robust security controls with profiles, roles, sharing rules, and field-level security. • Performed data migration using Data Loader, Workbench, and Import Wizard. • Created dashboards, reports, and custom activities to support business decision-making. DevOps & Tools: • Hands-on experience with VS Code, Git, Copado, Beyond Compare, DTK, Git Extensions, Putty, and Code Compare for version control and environment comparison.Certifications: • 6x Salesforce Certified (Admin, Platform Developer, App Builder, etc.) • 3x Copado Certified • 2x Flosum Certified • Trailhead Double Star Ranger • Agentblazer Champion

Education

• College of Engineering, Poonjar

  Bachelor of Technology - BTech, Electronics and communication engineering

  2011 — 2015