Jishnu P A

Experience

1. Pricing & Customer Service Trainee

   Direct Freight Services Llc

   Dec 2025 — Present · AE

   Actively involved in freight pricing and customer service operations within the freight forwarding environment. Hands-on experience in rate procurement from overseas agents, local shipping lines, airlines, and transport vendors. Assisted in preparing air freight, sea freight (FCL & LCL), and land freight quotations based on customer requirements. Coordinated with international agents for spot rates, contract rates, and transit details. Supported customers by responding to rate inquiries, shipment status updates, and service-related queries. Maintained effective communication between operations, overseas partners, and clients to ensure smooth shipment flow. Gained exposure to freight cost components such as freight charges, local charges, THC, documentation fees, and surcharges. Assisted in comparing multiple carrier options to provide cost-effective and reliable solutions. Developed strong understanding of freight forwarding processes, Incoterms, and customer coordination.

Education

• University of Calicut

  Bachelor of Commerce - BCom, Finance, General

  2018 — 2021

• CENTRE FOR CONTINUING EDUCATION KERALA (CCEK)

  Advanced diploma in logistics and supply chain management

• Government higher secondary school karaparamba

  Plus 2 commerce, Commerce

• Government High School parambil

  SSLC