Jishnu Lal

About Jishnu Lal

Microsoft 365 Consultant with a strong background in supporting, maintaining, and enhancing Microsoft 365 and SharePoint on-premise environments for large organizations. Experienced in providing 3rd line (expert-level) support, including rapid response to service outages and participation in a 24x7 on-call rota. Skilled in designing and implementing solutions based on business requirements and user stories, leveraging tools such as Teams, SharePoint Online, PowerShell, PowerApps, and Power Automate to drive process improvements and automation.Proven ability to work collaboratively with cross-functional teams—including change management, developers, project managers, business stakeholders, and vendors—to deliver enhancements and resolve complex technical issues. Proactively contribute to the definition of technical standards, compliance, and governance, while maintaining comprehensive documentation. Experienced in evaluating and integrating new technologies, building prototypes, and delivering user training and technical workshops. Strong focus on service reliability, security, and continuous improvement, supporting both global and local business operations.

Experience

1. Senior Analyst Microsoft365 Consultant

   Deloitte

   Oct 2023 — Present · Hyderabad, IN

   Microsoft 365 Consultant | Microsoft 365 Tech Specialist - IT App Development • Providing 3rd line support for Microsoft 365 and SharePoint services, operating under a best practice, Agile frameworkDesign solutions based on product backlog and user stories to deliver value to business users • Responding to service outages which affect Deloitte’s business operation and reputation, including out of hours escalations as part of a 24 x 7 on-call Rota • Working with change management, developers, project teams, business teams and vendors to provide guidance and assist in the enhancement of the Microsoft 365 and SharePoint services • Working closely with practitioners and vendors to provide technical/application support and assistance for problems related to Microsoft 365, SharePoint and associated solutions • Provide input into evaluation, design, and integration of new technologies into Microsoft 365 and SharePoint services • Monitoring and maintaining the performance, availability and security of Microsoft 365 and SharePoint services, with a focus on continuous service improvement • Assisting in maintaining documentation, technology compliance standards and governance • Work collaboratively with teams and departments outside of the POD. • Deal with incoming tickets, problems, and requests, liaise with business user, 1LS and 2LS and wider POD team. • Estimates size of backlog items & Translation of backlog items into engineering design and logical units of work (tasks) • Evaluation of technical feasibility • Implementation of backlog items • Application of product support and enhancement best practices • Requirements validation of user stories and technical solutions across all platforms/services/solutions • Engagement with global, local and extended teams to ensure operational alignment

Education

• Trinity Lyceum

  Higher Secondary, Physics, Chemistry, Mathematics and English

  2011 — 2013

• Trinity Lyceum

  Secondary School, General Studies

  2005 — 2011

• Cochin University of Science and Technology

  Bachelor's degree, Electrical and Electronics Engineering

  2013 — 2017

Skills

• Presentation Skills
• Team Management
• Latex
• Raspberry Pi
• Proteus
• Simulink
• C Programming
• Electrical Engineering
• Diptrace
• Soldering
• Microsoft Office
• Matlab