Jishena Chisholm

About Jishena Chisholm

Experienced relationship builder, seeking to leverage capabilities related to leadership, strategic planning, and partnering with stakeholder groups to deliver high value of products and services to internal and external customers. Capable of implementing action plans related to process improvement, increasing revenue, and maximizing ROI. Proven ability to work with diverse clientele, establish trust, confidence, and communicate effectively across cross-functional teams.

Experience

1. Human Resources Consultant

   First Citizens Bank

   Sep 2022 — Present

   Work across the Centers for Excellence (COEs) and HR Partnerships & Solutions Team to ensure consistent approaches are applied regarding human resources standards and procedures. • Review, distribute, and assign cases to team as Queue Manager • Interpret policies and provide recommended actions on solutions and support managers or COEs in problem solving, provide guidance and direction through links.• Document intake from on any employee relations matters and reassign or transfer the case as appropriate.• Assist with the process improvement redesign effort for processes transitioning to the Service Center. • Accountable for the continuous improvement of HR service delivery including job aids and standard operating procedures (SOPs).• Partnering with HRBPs and managers on employee matters such as promotions, payroll, benefits, leave, and policy and procedures in a shared service environment using Workday and Service now.• Create, update (review), and retire Knowledge Base Article (KBAs) to improve and support current in scope functional areas using ServiceNow Case Management system.

Education

• University of South Florida

  Bachelor of Science (B.S.), Public Health

• Webster University

  Master's degree, Human Resources Management