Melissa Lemus

About Melissa Lemus

17 years of customer service experience*4 Years of Go-To-Market innovation - product launches of new solutions, enhancements and process adjustments *Strong operational and goal oriented skills *Analytical mind to problem solving and knowledgeable in digital media advertising

Experience

1. Product Operations Manager

   LocaliQ

   May 2023 — Present · Plano, TX, US

   Oversee the end-to-end post-sales operational aspects of the product lifecycle, from concept development to commercialization, ensuring smooth and successful product launches.• Collaborate closely with cross-functional teams, including product management, engineering, training, and marketing, to align on product strategy, requirements, timelines.• Mange Offshore team who identifies inefficiencies and bottlenecks in queue management processes, leading to workflow improvement initiatives to enhance productivity and reduce response times.• Lead relationships with external vendors and partners to ensure timely delivery of products and services and maintain high-quality standards.• Optimize user onboarding processes utilizing data-driven results to identify areas of improvement and implement actionable solutions.

Education

• University of North Texas

  Bachelor of Business Administration (B.B.A.)

  2012 — 2014

Skills

• Retail
• Time Management
• Microsoft Office
• Sales
• Social Networking
• Positive Team Player
• Visual Merchandising
• Programmable
• Solid Computer Skills
• Powerpoint
• Microsoft Excel
• Bilingual
• Marketing
• Customer Experience
• Persuasiveness
• Selling
• Leadership
• People Skills
• Teamwork
• Exceeding Expectations
• Customer Service
• Social Media
• Customer Satisfaction
• Training
• Phone Etiquette