Jinu Rajan

About Jinu Rajan

IT professional with 15+ years of experience in various IT domains. Coming from Engineering background, expertise in Product Management, Program Management, Stakeholder Engagement, Service Delivery Management, Change Management, Problem Management and Escalation Management.Quick learner with \"Can Do\" attitude, strong communication and interpersonal skill, flexible and versatile to any work environment.Hands on Experience in various tools like HP ServiceNow, JIRA, PowerBi, Tableau, Marketo, MS CRM, myEmma, Campaigner and have Knowledge in Qlikview and Salesforce.

Experience

1. Services Operations Team Lead

   CyberArk

   Feb 2025 — Present · Hyderabad, IN

   User Access Management: Handle provisioning requests for technical and partner communities, ensuring timely and accurate access setup.Issue Resolution: Troubleshoot and resolve user login and functionality issues efficiently.Security Services Scheduling: Manage resource scheduling for Security Services engagements, including request creation, availability tracking, and coordination with customers and partners.Stakeholder Collaboration: Work with internal and external stakeholders to prioritize requests aligned with business needs.Escalation & SLA Compliance: Triage and escalate access and scheduling requests per defined SLAs, and support compliance reviews with every stakeholder.Process Excellence: Drive continuous improvement initiatives and adhere to SOPs and runbooks to maintain quality and scalability.Team Oversight & Collaboration: Guide and support team members in handling user access and resource scheduling requests, ensuring SLA adherence and fostering a collaborative environment for continuous improvement.

Education

• P.K.D Matric Higher Secondary School

  High School, Mathematics and Computer Science

  1992 — 2006

• Anna University Chennai

  B.E, ECE

  2006 — 2010

Skills

• Marketing
• Html
• Linux System Administration
• New Business Development
• C++
• Business Analysis
• Unix
• Requirements Analysis
• Cloud Computing
• C#
• .net
• Consulting
• Javascript
• Market Research
• Email Marketing
• Sales
• Team Management
• Cascading Style Sheets (Css)
• Business Intelligence
• Web Marketing Strategy
• Microsoft Sql Server
• Marketing Strategy
• Microsoft Crm
• Lead Generation
• Vendor Management
• Project Management
• Sql
• Visio
• Asp.net
• Business Development
• C
• Sales Operations
• Requirements Gathering
• Communication
• Scrum
• Css