Jinno Fuentecilla
Help Desk Support Agent @Edynamic Learning
Calgary, AB, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2025 — Present
Help Desk Support Agent @Edynamic Learning
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EDUCATION
2005 — 2006
Vancouver Community College (VCC)
CompTIA A+
SKILLS
HardwareManagementDynamic Host Configuration Protocol (Dhcp)IT OperationsDatabasesJiraUser ExperienceMicrosoft ExchangeKaspersky AntivirusLightroomConfluenceTroubleshootingInventory ManagementAdobe Premiere ProAdobe Creative SuiteSoftware DocumentationPhotographyVideo GamesActive DirectoryComputer HardwareAdobe PhotoshopInformation TechnologyFirewallsIT SolutionsVideo EditingServersMcafee AntivirusAthletic Performance
ABOUT JINNO FUENTECILLA
Technical Support Specialist with 10+ years of expertise in resolving complex IT challenges and delivering exemplary user support. Proficient in managing high-ticket volumes while enhancing workflows and reducing resolution times. Adept at optimizing IT infrastructure and ensuring exceptional SLA compliance.
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