Jini Stephen
Product Specialist @Orgchart
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WORK HISTORY
Product Specialist @Orgchart
Drive OrgChart product strategy as SME, leading client demos, synthesizing feedback, and validating user pain points.•Shape roadmap and sprint priorities through strategic backlog grooming and clear, actionable user stories in JIRA.•Lead sprint planning sessions, align cross-functional teams, and remove blockers to maintain delivery velocity.•Manage production support and ticket triage via Zendesk and JIRA; monitor system health using Datadog and Pendo.•Resolve incidents swiftly and coordinate feature rollouts with Dev, QA, and Release teams for seamless delivery.•Lead client upgrade initiatives to the latest OrgChart version, achieving 98% of annual goal ahead of schedule.•Deliver post-upgrade training and onboarding to ensure smooth transitions and maximize feature adoption.•Design and launch in-app Pendo guides tailored to new releases, boosting client engagement and self-sufficiency.•Build client health scorecards using integrated data from Pendo, Salesforce, Zendesk, Excel, and Tableau.•Analyze engagement trends to surface pain points, reduce churn, and inform proactive account strategies.•Collaborate with QA and UX to validate features, test enhancements, and implement UI improvements.•Generate adoption and performance reports using Salesforce and Power BI; present insights to stakeholders.•Maintain product and workflow documentation, help guides, and weekly release notes using Confluence, Scribe, and Zendesk.•Champion agile practices as a Certified Scrum Product Owner (CSPO), fostering transparency and iterative delivery.•Identify automation opportunities and streamline workflows to accelerate time-to-value.•Contribute to front-end updates using CSS/HTML, ensuring alignment with sprint goals and release timelines.
EDUCATION
Christ University, Bangalore
Master's degree, Computer Science
University of Toronto - Rotman School of Management
Healthcare Analytics: AI, Big Data & Digital Transformation, Data
ABOUT JINI STEPHEN
Certified Scrum Product Owner® (CSPO) with 6+ years of experience delivering transformation across SaaS, healthcare, and consulting sectors. At EY, I led high-impact client engagements focused on organizational design, workforce strategy, and enterprise transformation—guiding capability modeling, future-state planning, and operating model design. I collaborated with cross-functional teams to align talent strategy with business goals and supported change enablement through data-driven insights. In my current role, I lead product strategy and delivery, manage agile roadmaps, and drive customer success through onboarding, adoption, and continuous improvement. My foundation in healthcare technology further sharpened my skills in solution design, stakeholder engagement, and change implementation. I bring a unique blend of strategic thinking, product leadership, and people-centered problem-solving to help organizations scale with clarity and impact.
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