Jing Zhao
- Role
- Data Scientist at AAA Auto Club Enterprises
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jing Zhao
Motivated, teamwork-oriented, and responsible Data Analyst with significant experience in…
Experience
Data Scientist
Jun 2022 — Present
Built liquidation triangle dashboards to calculate KPIs, such as reserves, recoveries, potentials, and subrogation, and designed automatic pipelines to save 16 monthly labor hours by using Hadoop-SQL and Tableau. • Supervised inbound/outbound calls of customer service quality data analysis to present overview of customer service performance, promised call back performance, and suggestions by using SQL, Tableau and Excel. • Queried and built dashboard of problematic bandit tow charges of $4.7M in the past 5 years to support claims team of litigation process by using SQL, Tableau. • Analyzed outbound arbitrations of third-party carriers, which won $48M award in the past 4 years, and built strategies for different carriers based on analysis results to increase probability of arbitration recoveries by using SQL, Tableau. • Presented findings to stakeholders and communicate analytical results in a clear and professional manner to non-technical business partners.
Education
The University of Texas at Dallas
Master's degree
2017 — 2019
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