Jincy Alexander
Business Data Analyst at Cpkc @HCLTech
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WORK HISTORY
Business Data Analyst at Cpkc @HCLTech
Calgary, AB, CA
Worked with client CPKC within their business partners and developers to understand the requirements; help build and support data related solutions that align with the overall company strategic goals.• Innovated and implemented new methods for managing, transforming, and validating large data sets as a Business Data Analyst, improving data quality and operational efficiency for the Business Intelligence Team.• Designed comprehensive flow diagrams and system documentation detailing integrations among 150+ applications, which enabled Business Intelligence teams to efficiently build cross-company integrations and improve process alignment in a Scrum environment, reducing integration errors by 35%.• Led development of automated regulatory metric reports, boosting metric optimization by 35% and earning client recognition for outstanding work.• Facilitated requirements-gathering workshops for over 50 business users, translating business objectives into technical specifications that accelerated project delivery timelines by 20%.• Directed end-to-end planning and coordination for programs serving customers annually, resulting in a 25% increase in customer satisfaction scores and a 20% decrease in operational administrative workload.• Implemented change management strategies on technology rollouts spanning 5 departments, achieving a 90% integration and adoption rate within six months and reducing transition-related service disruptions by 40%.• Leveraged AI tools, including Chat GPT and Microsoft Copilot, streamline data analysis and enhance productivity, with a strong emphasis on maintaining information security and data integrity throughout all project phases.
EDUCATION
Sardar Patel University
MCA, Computer Science
Institute of Science & Technology for Advanced Studies & Research (ISTAR) Vallabh Vidyanagar
MCA, Computer
ABOUT JINCY ALEXANDER
Certified Capability in Business Analysis, Scrum Alliance Certified Scrum Master,Microsoft Azure and Qualified MCA with 20+ years of experience in Business Analysis.• Well-versed in Waterfall, Agile, and Rational Unified Processes methodologies.• Experience facilitating and conducting Joint Application Development (JAD), daily scrum, sprint planning, and status meetings.• Proven ability to deliver cost-effective, high-performance solutions to meet challenging business demands. • Adept in successfully directing and managing multi-million-dollar projects for reporting.• Equipped with excellent communication skills, and work ethics and possesses a strong sense of leadership with a commendable record of accomplishment.• Accomplished project delivery ranging from budget of $60million to $ 100 million.• Strong training skills, and ability to coordinate the cross-functional team to help teach and enable/ empower other team members-One Note, Balsamic, Lucid Chart, MS Visio, JIRA, Confluence, Asana, Monday, Raisers Edge, Microsoft Office Suite, Microsoft Project, SharePoint, SAP, UML-Tableau, Business Objects, Process and Data Flow, Azure, Power BI, Qlik sense, SAP, Informatica ETL, Salesforce, Guidewire, Oracle-PL SQL, Oracle, MySQL, MS Office applications-Smartsheet, Gantt chart, Burn Down Chart, reporting-Stakeholder coordination and relationship-SDLC, STLC, and Project management life cycle
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