Jinay Jain

Experience

1. Senior Software Engineer

   LTIMindtree

   Sep 2022 — Present · IN

   Served as primary L2 escalation point for P1/P2 incidents across production Kubernetes environments; led RCA and corrective actions reducing P1 incidents by 25%.• Managed full incident lifecycle in ServiceNow — triage, escalation, coordination with Dev/SRE teams, post-incident documentation, and SLA adherence.• Monitored pod health, node status, and cluster performance; diagnosed CrashLoopBackOff, image pull errors, and resource constraint issues using kubectl.• Supported CI/CD pipelines by monitoring Jenkins’ jobs, identifying deployment failures, and coordinating rollbacks in production and non-production environments.• Diagnosed and resolved application failures in microservices-based banking systems — analyzed API errors, service timeouts, and integration failures across components.• Used SQL queries on PostgreSQL databases to investigate data discrepancies, transaction failures, and backend issues impacting production workflows.• Monitored application and system logs using Instana and Grafana; identified anomalies, set alert thresholds, and triggered proactive interventions before customer impact.• Maintained 24×7 on-call availability; supported night shifts ensuring uninterrupted operation of business-critical containerized platforms.

Education

• Narsee Monjee College of Commerce and Economics

  Bachelor of Science - BS, Information Technology