Jin Liang

Specialist @Apple

Vancouver, BC, CA

The top performer for quarter four in Metrotown product zone sales generating as of 9 December 2024- Greatly improved AppleCare + from when I first started to 46% for phones, 68% for ipads, and 41% for macbooks, 72% for Airpods - Carrier connection 9% with Rogers, Telus, and Bell and their subsidiaries - Improved NPS from 58 to 80 from previous quarter to this quarter by refining my positioning to customers - Leveraged Apple Intelligence (AI) to tailor recommendations, helping customers integrate AI-powered features across their Apple ecosystem- Achieve and exceed daily, weekly, and monthly sales targets, contributing to the store’s overall performance- Provide in-depth product demonstrations on Apple devices, including iPhones, iPads, Macs, and Apple Watches, emphasizing key features and seamless ecosystem integration.