Jim Wright
Desktop Support Analyst @Miles It
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WORK HISTORY
Desktop Support Analyst @Miles It
Dallas-Fort Worth, TX, US
MSP Serving various commercial clients in the DFW area encompassing everything from onsite and remote support to major refresh projects for PC and Network Infrastructure• Responsible for troubleshooting issues with Windows 10, Microsoft Office 2016, Office 365, Microsoft 365 apps.• Mac/Iphone support and troubleshooting• Completed tasks assigned from the ServiceNow ticketing system• Served as part of a Desktop Services team involved with providing advanced technical support and issue resolution to internal and external customers,• Managed security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.• Performed hardware refreshes for commercial clients in the Dallas-Fort Worth area.• Documented PC inventory using Microsoft Endpoint Configuration Manager (SCCM)
EDUCATION
The University of Texas at Arlington
Certificatio, UI/UX
Tarrant County College
Technical Certifications, Computer Science
Mansfield High School
Diploma, Marketing/Econimics/Gen Mech
SKILLS
ABOUT JIM WRIGHT
CertificationsA+ Net+ Security+UI/UX, the University of Texas at ArlingtonCIW Web Designer
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