Jim Wright
Photographer, Zillow Media Experts
- Role
- Desktop Support Analyst at Miles It
- Location
- Mansfield, TX, US
- LinkedIn followers
- 500 followers
About Jim Wright
CertificationsA+ Net+ Security+UI/UX, the University of Texas at ArlingtonCIW Web Designer
Experience
Desktop Support Analyst
Jun 2020 — Present · Dallas-Fort Worth, TX, US
MSP Serving various commercial clients in the DFW area encompassing everything from onsite and remote support to major refresh projects for PC and Network Infrastructure• Responsible for troubleshooting issues with Windows 10, Microsoft Office 2016, Office 365, Microsoft 365 apps.• Mac/Iphone support and troubleshooting• Completed tasks assigned from the ServiceNow ticketing system• Served as part of a Desktop Services team involved with providing advanced technical support and issue resolution to internal and external customers,• Managed security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.• Performed hardware refreshes for commercial clients in the Dallas-Fort Worth area.• Documented PC inventory using Microsoft Endpoint Configuration Manager (SCCM)
Education
The University of Texas at Arlington
Certificatio, UI/UX
2019 — 2021
Tarrant County College
Technical Certifications, Computer Science
Mansfield High School
Diploma, Marketing/Econimics/Gen Mech
1987 — 1990
Skills
- Drums
- Sound Design
- Recording
- Technical Support
- Music Production
- Help Desk Support
- Audio Engineering
- Customer Service
- Pc Building
- Audio Post Production
- Purchasing
- Active Directory
- Hardware
- Mastering
- Networking
- Pro Tools
- Songwriting
- Comptia a+ Certification
- Lexmark Printers
- Music
- Studio Recording
- Cubase
- Troubleshooting
- Comptia Network+
- Microsoft Office
- Audio Editing
- Inventory Control
- Comptia Security+
- Entertainment
- Sound
- Live Events
- Computer Hardware
- Video Editing
- Ciw Web Design Specialist
- Group Policy
- Video Production
- Social Networking
- Social Media Marketing
- Security
- Music Industry
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