James Jim M. Warren
President Chief Executive Officer (CEO) @Tyndall Federal Credit Union
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WORK HISTORY
President Chief Executive Officer (CEO) @Tyndall Federal Credit Union
Panama City, FL, US
Hired to stabilize an under-performing FCU with 7 previous CEOs in 18 years by leading, mentoring, hiring, training, and guiding the executive Turned Around Tyndall FCU from Worst to First in Florida CHALLENGE: Inherited an FCU in trouble: Ranked last in Callahan & Associates “Returns to Members” in Florida and #138 of approximately 180 FCUs in the nation with a low National Credit Union Administration (NCUA) CAMEL rating. ACTION: Focused the FCU on its chartered purpose as a not-for-profit financial cooperative helping people. Improved accountability and performance by implementing metrics to track return on investment and employee performance. Orchestrated millions in savings while tripling staff 401(k) benefits, increasing salaries and decreasing staff 33% through attrition. RESULTS: “Maintain high net worth… with a finely tuned financial, service model.” • Built a leaner and more efficient credit union, almost tripling in size from a $681 million to $1.6 billion institution. • Achieved top rankings for soundness and customer service while ranking #1 in market, improving financial performance, enhancing members\' experiences and increasing efficiency with innovative technology, ensuring sound loans, expanding operations, and \"owning\" the Bay County, FL market. • Grew a Team Culture of Trust, Accountability, Communication, and Pride in Results in an empowered management team. • Helped other credit unions restructure themselves for long-term viability.
EDUCATION
University of Houston
Bachelor of Business Administration (BBA), Finance
CUES Governance Leadership Institute at University of Toronto
Certified Credit Union Director (CCD)
University of Houston
Master of Business Administration (MBA)
Harvard Negotiation Program
1 Week Training Course
CUES Executive Certification program at Wharton, Cornell, UVA
Certified Chief Executive (CCE)
ABOUT JAMES JIM M. WARREN
CREDIT UNION CHIEF EXECUTIVE OFFICER • • • Efficiency & Integrity: Professional accountability sets the pace with the benefits going back to the members. I am a goal-focused, determined, and accomplished Credit Union Chief Executive Officer with an excellent, unblemished record with progressive career growth based on successfully turning around troubled credit unions to top performing organizations, then leading and growing stable operations with excellent member service and value. I build loyal, high-performing teams by hiring exceptional talent, focusing on strengths, and using strong communications skills to discuss the “un-discussible” to reach consensus and move forward. I drive honesty and accountability while meeting the most difficult challenges. My key achievements include: • Turned around $1.1 billion Tyndall Federal Credit Union (FCU) from worst to first in Florida. • Kept Tyndall FCU sound during economic and real estate crisis. • Achieved top national ranking for $175 million TX Fire Fighters FCU. • Saved failing $7 million C-E FCU. Specialties: Increasing Member / Shareholder Value, Team Building, Board Communications, Cost Controls, Leading People, Turning Around Organizations, Executive Management, Finance, Marketing, Administration
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