Jim Trump

Information Technology Desktop Support @UT Health East Texas

Tyler, TX, US

UT Health East Texas – Tyler, TXIT Desktop Support | Mar 2025 – PresentDiagnose & resolve complex application issues, ensuring uptime across a multi-site healthcare network.Manage Active Directory accounts, permissions for HIPAA compliance.Install/configure/maintain Windows OS, Citrix & Care AI systems per governance & security best practices.Perform updates, & software installs to quell vulnerabilities.University Medical Center – Lubbock, TXIT Asset Technician II | Jan 2020 – Mar 2025Directed end-to-end IT asset lifecycle for infrastructure, ensuring compliance & cost savings.Implemented asset discovery tools, boosting inventory accuracy & cutting audit prep by 50%.Designed license utilization dashboard, cutting SaaS costs by 25% annually.Developed renewal policies preventing $55K+ in late fees & wasted licenses.Led IT Loaner Equipment Program recovery, reclaiming 60+ assets & saving $67K in one quarter.Enforced asset monitoring to detect redundant tools & strengthen data security.Keller Williams – Flower Mound/Lubbock, TXTeam Lead | Sep 2012 – Nov 2019Managed full transaction lifecycle with 100% compliance to RESPA/brokerage regulations.Trained new agents from zero production to $2M in monthly sales.Reduced expenses by 20% monthly via vendor program creation.Awarded Keller Williams Culture Award (2013–2018) for leadership & results.DFW Residential Advisors – Dallas, TXReal Estate Agent | May 2010 – Sep 2012Represented buyers & relocating clients with high closing success rates.Built client base via marketing, social media & referrals, securing repeat business.Huffines Auto Group – McKinney, TXGeneral Sales Manager | Jan 2008 – May 2010Launched new dealership location, hiring & training all front-end staff.Managed daily operations across multiple departments, ensuring profitability & retention.Tools & Technologies: ServiceNow | Ivanti | Microsoft 365 | Azure | Care AI | SCCM | SharePoint | Citrix | Lean Six Sigma