Jim Tessmer

Head of Digital Strategy & Design @Brown Brothers Harriman

Designing, delivering and effectively communicating a digital product strategy that enables clients to drive growth, optimize operational efficiency, and maximize control and oversight.\\\\n\\\\n- Constructed and executed an approach and plan to migrate the entire Investor Services client base to a new digital experience. Completed the migration per plan and on schedule, engaging global business, technology, administration, marketing and product organizations.\\\\n\\\\n- Led the design, development and pilot implementation of a strategic data centric user experience, aligned with the firm’s data strategy, delivering a holistic experience for all Investor Service products.\\\\n\\\\n- Partnered with product and business owners to ideate, design, roadmap and deliver digital solutions driving competitive differentiation and expense efficiency.\\\\n\\\\n- Implemented a usage analytics program, setting a strategy and plan to inform design, product and user adoption objectives with key usage metric\\\\n\\\\n- Managed a team of eight analysts and user experience designers in maturing skills, tools, methodologies and delivering unique product experiences.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n