Jimson Pl
Senior Operation Manager at IBEX Energy Pvt Ltd
- Role
- Senior Operations Manager at Kohler Co.
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Jimson Pl
25+ years of experience in handling Customer Service Delivery, IT Service Delivery…
Experience
Senior Operations Manager
Jul 2022 — Present · Tamil Nadu, IN
Fully responsible for managing South Region (Tamil Nadu & Kerala) & driving to achieve the company KPI preparation of MIS reports, Daily reports, Weekly reports, Monthly Reports through SFDC Portal and for reviews by the top management. Handling 40 service Technician in and around South Region (Tamil Nadu & Kerala) Traveling across and meeting Service Technician for auditing and Monthly review Meeting Daily basis call to call reviewing on pending cases and clearing within on time TAT Regularly organized team meetings and brainstorming sessions to update the team about the scores and get ideas from the members to better the team and process performance. Regularly reviewed the performance of the team, appraising them against the set goals & developing them to assume higher responsibilities. Streamlined the process of handling customers’ servicing needs considerably reducing turnaround time, increasing perceived value to the customers and winning their delight. Handling and Monitoring Logistics, Inventory control, Operational Planning, Stock Movement Analysis Streamlining the system and procedures for effective inventory control for ensuring timely order Fulfillment, devising efficient Logistics Management System to ensure delivery of goods as per committed timelines and cost Handling of transits damage while delivering the materials from cargo, and Raising SRN & Insurance claim for the damage cost Monthly & quarterly Stock Audit will be carried out MSL Stock Preparation will be done for smother operation
Education
Annamalai University
Bachelor of Science (BSc)
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