Jim Sanders
Principal UX Leader | Research & Design | AI Experiences
- Role
- Principal Design Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jim Sanders
Principal UX leader with 15+ years spanning research, design, and people management. I start from what success looks like for the business, work backward to the right questions, and stay accountable to whether the work moved the needle. At Microsoft, that\'s resulted in increasing task completion for core troubleshooting workflows by 68% across a multi-year benchmark, validating a 50%+ reduction in clicks before private preview enrollment of a consolidated operations and management product, and aligning 7+ teams around customer insights that shaped Azure\'s resiliency experiences. My toolkit spans longitudinal benchmarks, survey programs, telemetry triangulation, and qualitative research, and I\'ve built AI-powered synthesis workflows to shorten the path from raw signal to insight.
Experience
Principal Design Manager
Mar 2022 — Present
Lead a UX team across Azure\'s operations and support surfaces. Player-coach who personally drives customer research and experience strategy while building a team capable of operating at scale.• Led human-centered assessment of AI agent outputs in Azure Copilot, evaluating evidence trail quality, interpretation accuracy, and actionability against human-defined quality bars• Drove end-to-end experience vision for Brain, Azure\'s internal AIOps system• Led generative research on Azure resiliency; recruited participants, ran interviews, reviewed insights and design concepts with executive decision makers, and aligned 7+ cross-functional teams on an experience strategy validated by customer behavior• Led research and design for a consolidated operations and management experience spanning five domains; validated 50%+ click reduction on all key tasks; enrolled customers in private preview; filed 30+ pre-ship bugs, all resolved before launch• Built custom research infrastructure using AI-assisted synthesis tools for transcript analysis, pattern detection, and rapid prototyping
Education
Rhode Island School of Design
Bachelor of Fine Arts (BFA)
University of Washington
Master of Science (MS)
Skills
- Html
- User Interface
- Css
- User Experience
- Operations Management
- Graphic Design
- Web Design
- User Interface Design
- Online Advertising
- Creative Direction
- Flash
- Advertising
- Copywriting
- Photoshop
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