Jim Rizzuto
Manager of Incident and Problem Management @Freddie Mac
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WORK HISTORY
Manager of Incident and Problem Management @Freddie Mac
Dallas, TX, US
Lead Incident and Problem teams for seamless major incident resolution within the Service Management space.
EDUCATION
Queensboro Community College
Degree, Computer Programming/Business Administration
SKILLS
ABOUT JIM RIZZUTO
Technology ManagerDynamic leader with a proven history of driving change, enhancing productivity, reducing costs and risk, and value added client service. Experience includes managing a 24 by 7 global production environment supporting a \"follow the sun\" business model; skilled in leading and building strong effective teams both onshore and offshore, extensive expertise in managing Priority One situations. Core competencies include:Systems Development Life Cycle Process ImprovementCost Reduction Project ManagementProduction Support Employee DevelopmentIncident Management Vendor ManagementSpecialties: Technology Management, Development and Production Support, Demand and Cost Reduction, Incident Management
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