Jim Richter
Enterprise Customer Success Leader | Strategic Adoption and Retention | Driving Executive Alignment and Account Growth
- Role
- Enterprise Customer Success Manager at ZoomInfo
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Jim Richter
You can’t renew what you don’t retain.You can’t grow what you don’t understand.And you can’t scale customer success without strategy.Customer success should be proactive.It should be strategic.And it should drive outcomes, not just activity.I’ve spent over a decade helping B2B SaaS companies fix this.I’ve led high-touch success motions that:• Improve retention• Build adoption programs• Recover risk before churn appears• Strengthen executive relationships• Drive alignment across internal teamsI work closely with stakeholders and decision-makers.I connect product value with business goals.I keep success tied to long-term outcomes.Clients trust me to guide the journey.From onboarding to expansion.From first login to renewal and beyond.Here’s how I help enterprise clients succeed:• Map the journey from day one• Align success plans with strategy• Coach champions and remove blockers• Bridge product and revenue teams earlyI don’t just manage accounts.I lead relationships.I build value.I bring calm when things get complex.This is not support.This is customer success at a strategic level.
Experience
Enterprise Customer Success Manager
Jun 2022 — Present · Cincinnati, OH, US
Education
University of Dayton
Bachelor of Science in Business Administration, Marketing
Skills
- Consulting
- Negotiation
- Marketing
- Account Management
- Marketing Communications
- Sales
- Fundraising
- Marketing Strategy
- Social Media
- Key Account Development
- Management
- B2b
- Customer Relations
- Strategic Planning
- New Business Development
- Consultative Selling
- Business Strategy
- Customer Service
- Key Account Management
- Leadership
- Sales Management
- Salesforce.com
- Business Development
- Coaching
- Contract Negotiation
- Selling
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.