Jimps Jerome

About Jimps Jerome

Senior IT Leader with 20+ years of experience delivering enterprise IT services across infrastructure, cybersecurity, service management, and operations. Proven record of building and leading high-performing teams, stabilizing complex environments, and aligning technology initiatives with business, operational, and revenue objectives.Deep expertise in IT Service Management (ITIL), SLA/KPI-driven service delivery, change and incident management, and continuous service improvement within mission-critical environments. Strong background across Microsoft 365, Exchange, Azure, endpoint management, network and security architecture, disaster recovery, and vendor management.Known for a hands-on, accountable leadership style, clear communication with executive and frontline stakeholders, and the ability to modernize and scale IT operations while reducing risk, improving reliability, and elevating customer and employee experience.

Experience

1. Senior Network Engineer

   eMazzanti Technologies

   Dec 2012 — Present · Hoboken, NJ, US

   Deliver enterprise IT infrastructure, cloud, and security services for 250+ organizations across healthcare, retail, law firms, utilities, and enterprise environments.Lead complex projects and operational support across Microsoft 365, Exchange Online/Hybrid, Windows Server, Active Directory, networking, and endpoint management.Execute Exchange migrations and modernization initiatives, including mail flow, security hardening, retention policies, and hybrid configurations with minimal disruption.Design, deploy, and support secure network environments (routing/switching, firewalls, VPNs, segmentation), improving reliability and reducing risk exposure.Serve as senior escalation point for complex incidents, performing root cause analysis (RCA) and implementing long-term corrective actions.Conduct security and infrastructure assessments, identify gaps, and deliver remediation plans aligned with best practices and business requirements.Manage projects end-to-end (planning, execution, stakeholder updates), balancing technical priorities, timelines, and business impact.Partner directly with owners, executives, and technical teams to translate business needs into scalable, secure, supportable IT solutions.

Skills

• Databases
• Networking
• Network Design
• Telecommunications
• IT Service Management
• Security
• System Administration
• Network Administration
• Active Directory
• Windows Server
• Hardware
• Cisco Technologies
• Solaris
• Technical Support
• Windows
• Servers
• Tcp/Ip
• Vpn