Jim Philibin

About Jim Philibin

A motivated and hands on Property and Casuality Insurance claims professional with an 27 year record increasing customer service, developing claims representatives and improving file quality in the field of claims adjudication. Accomplished through strategic planning and the tactical management of direct reporting groups, peer groups and external vendors. Business skills in planning, problem solving, communication, organizational analysis, project management and operations supported by extensive experience resolving human resource issues for a culturally diverese workforce.Specialties-Customer Service and Recovery-Strategic Planning-Training, Coaching and developing-Tactical Management-Problem Solving-Vendor Management-Organizational Analysis-Mitchells Estimatic Estimatic Training-Claims Outcome Advisor-Arbitration forums/E-subro Hub-I-CAR Platinum

Experience

1. Technical Manager, Auto Claims

   Nationwide

   Jul 2025 — Present

Education

• Otterbein University

  Business Administration

  1986 — 1991

• Franklin University

  Risk Management & Insurance

Skills

• Estimates
• Strategic Planning
• Insurance
• Commercial Auto
• Casualty
• Claims Management
• Strategy
• Management
• Casualty Insurance
• Property & Casualty Insurance
• Coaching
• Leadership
• Subrogation
• Tactical Management
• Recruiting
• Customer Service
• Claim
• Claims Handling
• General Insurance
• Training
• Employee Benefits
• Project Management
• Performance Management
• I-Car Platinum
• Coverages
• Vendor Management
• Liability
• Material Damage