Jimmy Sparkman

Service Delivery Manager

Role
Senior Client Delivery Manager at Alight Solutions
Location
Denver, CO, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jimmy Sparkman

Benefits professional with experience in the administration and compliance of group…

Experience

  1. Senior Client Delivery Manager

    Alight Solutions

    May 2024 — Present · Denver, CO, US

    Spearheaded client satisfaction initiatives for three large clients, enhancing service delivery in employee benefits. • Fostered team cohesion through effective prioritization and capacity planning, resulting in improved project outcomes. • Managed budgeting processes, ensuring optimal resource allocation and cost efficiency across client teams.

Education

  • The Chubb Institute

    Certificate, Networking, PC repair, SQL, JCL, AS400

    1996 — 1998

  • Kaplan University

    Bachelor of Science in Business, Management

    2004 — 2009

  • County College of Morris

    Associates, Accounting

    1991 — 1995

Skills

  • Data Analysis
  • Client Services
  • Six Sigma
  • Management
  • Benefits Administration
  • Operations Management
  • Team Leadership
  • Erp
  • Project Management
  • Customer Service
  • Vendor Management
  • Performance Management
  • Crm
  • Sql
  • Visio
  • Ms Project
  • Business Process Improvement
  • Relationship Management
  • Requirements Analysis
  • Benefits
  • Sharepoint
  • Training
  • Requirements Gathering
  • Customer Relationship Management (Crm)
  • Compliance
  • Business Analysis
  • Process Improvement
  • Team Management
  • Regulation
  • Business Process
  • Software Documentation
  • Sdlc
  • Quality Assurance
  • Change Management
  • Benefits Management

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Jimmy Sparkman — Senior Client Delivery Manager at Alight Solutions in Denver, CO, US | Unifers