Jimmy Sparkman
Service Delivery Manager
- Role
- Senior Client Delivery Manager at Alight Solutions
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Jimmy Sparkman
Benefits professional with experience in the administration and compliance of group…
Experience
Senior Client Delivery Manager
May 2024 — Present · Denver, CO, US
Spearheaded client satisfaction initiatives for three large clients, enhancing service delivery in employee benefits. • Fostered team cohesion through effective prioritization and capacity planning, resulting in improved project outcomes. • Managed budgeting processes, ensuring optimal resource allocation and cost efficiency across client teams.
Education
The Chubb Institute
Certificate, Networking, PC repair, SQL, JCL, AS400
1996 — 1998
Kaplan University
Bachelor of Science in Business, Management
2004 — 2009
County College of Morris
Associates, Accounting
1991 — 1995
Skills
- Data Analysis
- Client Services
- Six Sigma
- Management
- Benefits Administration
- Operations Management
- Team Leadership
- Erp
- Project Management
- Customer Service
- Vendor Management
- Performance Management
- Crm
- Sql
- Visio
- Ms Project
- Business Process Improvement
- Relationship Management
- Requirements Analysis
- Benefits
- Sharepoint
- Training
- Requirements Gathering
- Customer Relationship Management (Crm)
- Compliance
- Business Analysis
- Process Improvement
- Team Management
- Regulation
- Business Process
- Software Documentation
- Sdlc
- Quality Assurance
- Change Management
- Benefits Management
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