Jimmy Nguyen
Client Systems Technician @California Air National Guard
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WORK HISTORY
Client Systems Technician @California Air National Guard
Assist DoD user base by analyzing and resolving various I.T. related issues• Document description of issue and troubleshooting steps performed using BMC Remedy ticketing system• Manage Computer objects and User Accounts via Active Directory• Perform Windows 10 system imaging in compliance with U.S. Air Force security policy• Deploy updates, service packs, network port activation, and hotfix via SCCM• Provide support for various military personnel and posts to help complete critical missions and operations
EDUCATION
University of California, Santa Cruz
Bachelor’s Degree, Business Management Economics
De Anza College
Associate’s Degree, Business and Computer Information Systems Emphasis
SKILLS
ABOUT JIMMY NGUYEN
Technical Support Engineer at Egnyte
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