Jimmy Nguyen

Client Systems Technician @California Air National Guard

San Francisco, CA, US
MOBILE NUMBERS
+17•••••••40

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WORK HISTORY

Feb 2017 — Present

Client Systems Technician @California Air National Guard

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Assist DoD user base by analyzing and resolving various I.T. related issues• Document description of issue and troubleshooting steps performed using BMC Remedy ticketing system• Manage Computer objects and User Accounts via Active Directory• Perform Windows 10 system imaging in compliance with U.S. Air Force security policy• Deploy updates, service packs, network port activation, and hotfix via SCCM• Provide support for various military personnel and posts to help complete critical missions and operations

EDUCATION

2013 — 2015

University of California, Santa Cruz

Bachelor’s Degree, Business Management Economics

2011 — 2013

De Anza College

Associate’s Degree, Business and Computer Information Systems Emphasis

SKILLS

Public SpeakingTime ManagementMicrosoft ExcelPowerpointMicrosoft OfficeSalesMicrosoft WordSalesforce.comReliabilityMicrosoft PowerpointCommunicationData EntryHtmlCustomer EngagementSocial MediaTeamworkCustomer ServiceCustomer SatisfactionSocial NetworkingResearch

ABOUT JIMMY NGUYEN

Technical Support Engineer at Egnyte

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