Jimmy Nicolopoulos

Manager - Fact Im & t Service Delivery and Customer Engagement - Department of National Defence @SkyAlyne

Ottawa, ON, CA

Leading the development, implementation, and support of FAcT program’s IT systems and infrastructure (O365, web portal, collaboration tools, network, database, servers, end user computing, Cloud infrastructure etc.).• Partnering with FAcT program functional areas, subcontractors and the Customer to understand and integrate their business processes within the FAcT systems.• Understanding the end-user experience of the system and represent these needs when working with internal and external stakeholders and subcontractors.• Accountable for service delivery performance and meeting end-user expectations.• Managing delivery backlog for continuous improvement while reviewing the FAcT program needs, redefining priorities, and outlining milestones and deliverables based on changing requirements or circumstances.• Verifying technology\'s value in supporting business strategic objectives, saving operational costs by consolidating redundant technologies with overlapping functionality.• Developing and maintaining positive working relationships with external IM & T vendors and service providers.• Overseeing the FAcT program IM & T subcontractors, ensuring performance objectives are met.• Developing and implementing FAcT program IM & T policies and procedures.• Analyzing IM & T infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.• Providing expert advice to business groups regarding new technological developments and enterprise solutions, equipping them with the tools to meet their business technology needs.

Dawson College

Business/Commerce

Computer Institute of Canada

Degree, Information Technology

Vanier College

Business/Commerce