Jimmy Batchelor
Making IT Work for People | Support & Platform Leader | Fixing Problems, Building Relationships
- Role
- System Operations Manager at ViaPlus
- Location
- Woodstock, GA, US
- LinkedIn followers
- 500 followers
About Jimmy Batchelor
Hi there! I’m Jimmy, a technical strategist and platform leader passionate about making…
Experience
System Operations Manager
Apr 2025 — Present · Austin, TX, US
Oversee day-to-day Back Office System (BOS) operations and Customer Service Center applications to ensure accurate toll transaction processing. Lead lifecycle monitoring, customer notices, and financial reporting with a focus on accuracy, compliance, and performance optimization.• Manage end-to-end toll lifecycle monitoring, customer notices, and financial reporting accuracy• Serve as SME on business rules integration and system output validation• Conduct BOS Operations program reviews and prepare system performance reports• Lead Root Cause Analysis for major incidents, providing technical recommendations to improve stability and efficiency
Education
Habersham Central High School
Diploma
2000 — 2003
Skills
- Employee Relations
- Aquisition
- Human Resources
- Succession Planning
- Coaching
- Onboarding
- Program Management
- Recruiting
- Cross-Functional Team Leadership
- Technical Recruiting
- Performance Management
- Compensation & Benefit
- HR Policies
- Temporary Placement
- Divestitures
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