Jimmy Whittington

About Jimmy Whittington

Business Intelligence and IT Professional specializing in developing ETL, Reporting Solutions, Data Architecture and Technical Support. I also have experience in the financial industry with an emphasis on sales support and training. My diverse background allows me to analyze existing business systems and processes then recommend the best course of action which will help businesses gain value by improving operational efficiencies and minimizing costs. I am looking for a position where I can apply my skills to real-world problems and lead others toward the organizations success. The ideal role would allow me to focus my strengths as an analytical problem solver who learns quickly and adapts well in new environments

Experience

1. Technical Account Manager

   Yardi

   Nov 2017 — Present · Raleigh-Durham, NC, US

   Provide support to hosted and self-hosted clients• Assist training clients on property management software• Assist with on-boarding of new properties• Project Management for Client specific projects• Provide training over the phone or through GoToMeeting• Provide email support and phone support• Work with Account Managers and Management to assist with client escalations and resolutions• Use the following programs for job role: yCRM, SQL Management Studio (2k8 and 2k12), RDP sessions, Citrix, GoToMeeting, Skype (Chat), MS Office, Active Directory• Train new employees on procedures and policies• Write and update procedures and communicate changes to the team(s)• Work to improve first time resolution and customer response• Work to be proactive with all clients and coworkers• Remain available to provide assistance in troubleshooting reported issues

Education

• Wake Forest-Rolesville High School

  High School Diploma

  1990 — 1991

• Wake Technical Community College

  Associate

  1998 — 2001