Jimmy Pollard
Director of Operations
- Role
- Program Leader - Director of Operations at Emerge
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Jimmy Pollard
Purposeful leader with 15 plus years of leadership experience within customer-centric Account Development, Project Management, and Sales. A highly qualified individual who brings servant leadership and strategic planning to capitalize on opportunities to drive change and manage projects to completion. 17 years of Call Center organizations experience. 14 years of sales experience.
Experience
Program Leader - Director of Operations
Jan 2015 — Present · Phoenix, AZ
Manage the day to day operations of our contact center located in Rochester, NY. Monitor revenue margins and employee productivity, as well as implement new directives for growth. Remotely lead a team of Inside Sales agents, manage client relationships, and work collaboratively with Senior VP’s and CEO within Emerge around the center profitability, and acquisition of new business within the contact center.
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