Jimmy Mendoza
Executive IT Support
- Role
- Sr Executive Support Specialist at Driscoll's
- Location
- Salinas, CA, US
- LinkedIn followers
- 500 followers
About Jimmy Mendoza
Senior Executive Support Specialist A dedicated and experienced Senior Executive…
Experience
Sr Executive Support Specialist
Nov 2024 — Present · Watsonville, CA, US
Designed and implemented the first-ever VIP Support program, building a comprehensive framework from the ground up to elevate service for company executives.• Created and authored a VIP Support playbook to standardize processes and ensure a high level of service continuity across the support team.• Developed and led training for a global support team, enabling them to handle executive incidents and requests with seamless, consistent care.• Spearheaded multiple projects to automate and improve IT services, shifting the team from a reactive to a proactive support model.• Analyzed support data to identify critical pain points and implement targeted solutions that improved service efficiency and executive satisfaction.
Skills
- Windows 7
- Ipod
- Iphone
- Windows
- Microsoft Powerpoint
- Retail
- Keynote
- Windows Xp
- Mac Os
- Microsoft Word
- Customer Service
- Mac
- Management
- Ios
- Customer Satisfaction
- Training
- Time Management
- Social Networking
- Social Media
- Iwork
- Powerpoint
- Os X
- Public Speaking
- Leadership
- Youtube
- Ilife
- Microsoft Office
- Sales
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