James Callahan

About James Callahan

Director of Operations with a driven passion for process improvement, growth and…

Experience

1. Director of Operations

   Cuebiq

   Nov 2020 — Present

   Lead a team overseeing multimillion-dollar annual revenue - Consistent growth in quarterly NDR - Collaborate with CX leads to ensure high value service to clients - Collaborate with Executive leadership in Sales, Product and Engineering groups to advocate client feedback, product roadmap prioritization and key strategic initiatives - Maintain strong working client relationships and ensure client retention goals are met or exceeded - Drive changes in process, policy, and product to ensure operational efficiency - Develop end-to-end Support framework, rules of engagement and client communication process

Education

• Farmingdale State College

  Associate's degree, Liberal Arts and Sciences/Liberal Studies

  2011 — 2013

• Hofstra University

  Bachelor of Business Administration - BBA, Management Information Systems, General

  2015

Skills

• Sales
• Microsoft Excel
• Analytics
• Data Analysis
• Strategy
• Css
• Business Development
• Project Management
• Leadership
• Windows
• Microsoft Office
• Operations Management
• Html
• Event Planning
• Teamwork
• Cascading Style Sheets (Css)
• Visio
• Business Analysis
• Social Media
• Logistics
• Tableau
• Social Media Marketing
• Customer Service
• Retail
• Powerpoint
• Microsoft Word
• Data Modeling
• Team Building
• Customer Satisfaction
• Analytical Skills
• Sql
• Client Relations
• Process Improvement
• Research
• Marketing
• Time Management
• Training
• Management
• Strategic Planning
• Html5