Jimmy Ahmed
Senior Software Engineer at Microsoft
- Role
- Senior Software Engineer at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jimmy Ahmed
A team player who is currently working as a Senior Software Development Team Lead, have been working for years in the development of high availability, scalability and extensibility enterprise systems in the financial sector where the performance and security are very crucial and also providing technical leadership, coaching and consultancy to team members.Microsoft Certified Professional, Member of FIX Trading Community and Experience in managing multi-cultural teams in several countries (Egypt, UAE, Kuwait, Qatar and Oman), Coaching and leadership, Creative thinker and fast learner, and able to work under pressure.
Experience
Senior Software Engineer
May 2019 — Present · Charlotte, NC, US
Developing, designing, testing and integrating cloud applications supporting Microsoft Support platform to enhance the customer service experience.Selected Achievements:• Skylight: A platform for building bots that can understand the customer needs in English or Spanish, and eventually try to fix their problems by checking the internal servers for outage or execute a remote fix if needed.• Outage Notification System: A cloud application that check the internal Microsoft\'s products like Xbox for outage and notify the end users also this application has been integrated with Microsoft Support bots to automatically notify the bots\' end users that an outage has been detected and notify them later when the outage is solved.
Education
Maharishi International University
Master's degree, Computer Science
2016 — 2019
Helwan University Cairo
Bachelor's degree, Information Systems
2003 — 2007
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