Jimmit Jim Thakar

About Jimmit Jim Thakar

An astute, Target vs Results-oriented professional with proven success of over 18 years across different phases in HR, Talent Acquisition & Training (Language, Products, Customer Service, Coaching Skills) in a BPO environment. Proficient in managing a team and contributing towards volume delivery, performance & heightened productivity.Acquired excellent Interpersonal, Communication and Organizational skills with proven abilities in Training & Hiring across levels.Progressive Competencies- Strategy Development for Volume and Support Hiring- Customer Service- Coaching & Development- Training Content / SOP Designing- Delivery planning & Structural Implementation- Skill-set Interviweing & Profiling- Performance Managment/Reviews- English Proficiency- MS Office Tools- PR & Client Interaction Skills- Solution Oriented Approach/Attitude- Trainee lifecycle knowledge

Experience

1. Senior Manager Talent Acquisition

   Tech Mahindra

   Jul 2025 — Present · Mumbai, IN

Education

• Nagindas Khandwala College

  Bachelor of Commerce - BCom, Business/Commerce, General

  2000 — 2002

• JNU (Jaipur National University)

  Bachelor of Business Administration (B.B.A.)

• Infant Jesus school

  Secondary School

  1990 — 2000

• XLRI Jamshedpur

  EDP, Human Resource Management

Skills

• Sla
• Talent Acquisition
• Customer Experience
• Soft Skills
• Performance Management
• Crm
• Process Improvement
• Mis
• Employee Engagement
• Outsourcing
• Customer Service
• Leadership
• Training
• Customer Satisfaction
• Team Management
• Call Centers
• Business Process Outsourcing (Bpo)
• Vendor Management
• Recruiting
• Service Delivery
• Team Leadership
• Management
• Bpo
• Operations Management