Jim Maroney
Performance Driven Customer Experience Leader | Contact Center Operations | Customer Service | Inside Sales | Sales Support
- Role
- Customer Service Manager at Intuvie
- Location
- Bellingham, MA, US
- LinkedIn followers
- 500 followers
About Jim Maroney
Innovative professional with demonstrated success managing B2B and consumer service and sales initiatives. Consistent record of surpassing aggressive productivity goals by defining and designing solutions that solve complex business concerns. Broad-based experience in customer service and sales management, application enhancements, and vendor/client relationships. Known as a results-oriented manager who drives operational growth, builds key relationships, and leads teams to accomplish goals. Proven record of exceeding expectations with internal and external customer support initiatives. Noteworthy achievements in expanding and improving customer experience while streamlining processes and enhancing workplace culture. Expertise includes:Strategic Planning | Customer Service | Client Relations | Project Management | Process ImprovementTalent Acquisition | Team building & Development | Sales Training | JIRA | Visionware | Infor M3 | Five9
Experience
Customer Service Manager
Oct 2025 — Present · Natick, MA, US
As the Manager of Customer Service, I am responsible for managing a diverse and dynamic team of customer-facing service coordinators. I am the primary contact between Sales, Operations, 3PL partners, and high profile distributors, ensuring internal and external service needs are met or exceeded. I define and initiate service improvements that build and enhance customer experience, ensuring every customer receives a top-tier level of service that consistently exceeds expectations.
Education
Boston University
Liberal Arts and Sciences, General Studies and Humanities
Massachusetts Bay Community College
Communications
Skills
- Account Management
- Profit
- P&L Management
- Sales Process
- Program Management
- National Accounts
- Team Building
- Management
- B2b
- Direct Marketing
- Outsourcing
- Sales
- Selling Skills
- Forecasting
- Cold Calling
- Salesforce.com
- Lead Generation
- E-Commerce
- Customer Acquisition
- Pricing
- Direct Sales
- Qualifying Prospects
- Solution Selling
- Major Accounts
- Leadership
- Customer Satisfaction
- Call Centers
- Business Development
- Market Penetration
- New Business Development
- Salesforce
- Cross-Functional Team Leadership
- Product Marketing
- Building Relationships
- Sales Presentations
- Merchandising
- Team Leadership
- Competitive Analysis
- Customer Experience
- Contract Negotiation
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