James Madl

About James Madl

With over 17 years of experience in Site Reliability Engineering, I specialize in helping enterprise clients achieve performance, scalability, and stability across cloud and on-prem environments. I’ve served as a Service Reliability Engineer, Support Engineer, and Software Engineer—partnering directly with customers to resolve complex issues, optimize architecture, and deliver high-impact solutions. My technical toolkit includes Python, Java, Shell, NodeJS, AWK, C/C++, PowerShell, and Batch, which I’ve used to build diagnostic utilities and automation scripts. I’m proficient with APM tools like Dynatrace, CloudWatch, AppDynamics, New Relic, and ElasticAPM, enabling faster root-cause analysis and resolution.I’ve supported performance testing and deployment automation using Selenium, JMeter, Load Runner, JUnit, Ansible, and Terraform. My expertise spans troubleshooting TCP/IP stacks, Access Managers (Novell, Oracle, Tivoli), and directory services (IBM Directory Server, Active Directory, Oracle Directory Server). I’ve resolved performance issues across relational databases—PostgreSQL, Oracle, DB2, MySQL, SQL Server—and NoSQL platforms like MongoDB and DocumentDB. Whether diagnosing middleware bottlenecks or guiding infrastructure improvements, I bring a consultative approach that translates technical insights into customer success.

Experience

1. Lead Devops Engineer Devex

   Synchrony

   Nov 2025 — Present · Pottstown, PA, US

   Performed DevEx engineering functions with focus on improving deployment for on-premise and cloud for financial applications

Education

• Computer Learning Center

  Certificate in Computer Programming, Cobol, Assembly

  1988 — 1989

• Penn State University

  Associates, Telecomunications

  1983 — 1985