Jim L. Rhyne

About Jim L. Rhyne

Telecom Support Engineer | Nortel Connect with me on LinkedIn…

Experience

1. Advanced Diagnostic Engineer

   C1

   Mar 2018 — Present · Houston, TX, US

   Founded in 1993, ConvergeOne is a leading global IT services provider of collaboration and technology solutions for large and medium enterprises with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. Over enterprise and mid-market customers trust ConvergeOne with collaboration, enterprise networking, data center, cloud, and cybersecurity solutions to achieve business outcomes. Our investments in cloud infrastructure and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. ConvergeOne has partnerships with more than 300 global industry leaders, including Avaya, Cisco, IBM, Genesys, and Microsoft to customize specific business outcomes. We deliver solutions with a full lifecycle approach including strategy, design, and implementation, with professional, managed, and support services.ConvergeOne holds more than technical certifications across hundreds of engineers throughout North America including three Customer Success Centers.

Education

• Global Knowledge

  In Progress, Nortel Products

  2012 — 2012

• Global Knowledge

  Nortel Products Training, Nortel products

  1990 — 2012

• Houston City College

  CompTIA

Skills

• Windows
• Ncte
• Budgeting
• Telephony
• Microsoft Office
• Channel Banks
• Legacy Nortel
• Voice Mail
• Call Center
• Documentation
• Contract Negotiation
• Integration
• 81c
• T1
• Customer Relations
• Installation Management
• Supervisory Skills
• Meridian
• Avaya Blue
• Ncts
• Pbx
• Ncse
• System Maintenance
• Nortel
• Symposium
• Program Management
• Nortel Certified Support
• Sip
• Nncss
• Meridian Mail
• Vendor Management
• Customer Service
• Testing
• Problem Solving
• Telecommunications
• Tcp/Ip
• Call Pilot
• Ip
• 61c
• Visio