Jim Kirby
Dynamic Leader in Customer Experience Technology | Expert in Leadership Development and Operational Efficiency
- Role
- Director Customer Care at Zoro.com
- Location
- Park Ridge, IL, US
- LinkedIn followers
- 500 followers
About Jim Kirby
Dynamic and transparent leader with 20 years of experience and a proven track record of elevating customer satisfaction and operational efficiency. Expert in spearheading initiatives that significantly boost CSAT, NPS, KPIs, and quality metrics. Adept at increasing sales and streamlining processes, showcasing deep expertise in Customer Experience Technology, Leadership, and Agent Development. Demonstrated excellence in enhancing team performance by strategically using Salesforce and SAP for insights and leveraging AI to drive cost reduction and customer satisfaction.
Experience
Director Customer Care
Aug 2024 — Present · Chicago, IL, US
Education
Northern Illinois University
Bachelor's degree, Management
Skills
- Expense Management
- Operations Management
- Business Development
- Call Center
- Process Improvement
- Matrix Management
- Management
- New Business Development
- Leadership
- Call Centers
- Vendor Management
- Credit
- Performance Management
- Training
- Executive Management
- Team Building
- Project Management
- Sales Management
- Crm
- Budgets
- Customer Retention
- Analysis
- Strategic Planning
- Forecasting
- Outsourcing
- Team Leadership
- Strategy
- Risk Management
- Credit Cards
- Banking
- Start-Ups
- Business Process Improvement
- Customer Satisfaction
- Account Management
- Contract Negotiation
- Financial Analysis
- P&L Management
- Business Planning
- Time Management
- Finance
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