Jim Griffiths

About Jim Griffiths

Management Professional | Operations | Client Care | Information Technology | Administrative Services Email: j••••••••@gmail.com Thirty years of diverse management experience in the insurance and credit union industries. Excellent in delivering technology solutions that drive revenue growth, reduce expense, and improve customer service. Skilled at streamlining business and technology processes. Particularly effective in motivating team members to deliver excellent customer service, leveraging vendor relationships and building relationships across the enterprise. Core Competencies: Budget management | Team leadership | Vendor engagement | Application optimization | Expense reduction | Change management | Process improvement | Performance coaching | Staff development | Recruitment | Project sponsorship Key accomplishments:~ Built a new team of specialists at CO-OP to provide advanced support to credit unions for debit card and ATM support and shared branch services. Met all goals for recruiting and training staff and for creating KPI\'s, service level expectations and production goals within expected time frame.~ Transformed the contact center team at ECCU to a key business development team that provides sales consultation services to members. Resulted in monthly deposit growth of over and a 30% increase in credit card applications.~ Established Vendor Management practices at ECCU to ensure consistency in managing risks and reducing expenses. Reduced annual expenses by by renegotiating key IT contracts.~ Selected and implemented a complete document management solution at ECCU and led the back file conversion of member documents, resulting in an annual savings of in that one unit. Please contact me at (71••••••77 with any leadership opportunities.

Experience

1. Assistant Manager

   SchoolsFirst Federal Credit Union

   Jan 2019 — Present

Education

• California State University, Fullerton

  Bachelor of Arts (B.A.), Business Administration, Finance

  1977 — 1981