Jim Kelly
People First | MSP Growth | MBA
- Role
- Chief Information Officer at 5 Factor Technology
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jim Kelly
I’m a results-driven technology leader with a passion for building high-performing teams and delivering exceptional client outcomes. Throughout my career, I’ve led professional services and service delivery organizations through transformation, improvement, and growth — ensuring work gets done efficiently, reliably, and with measurable business impact. I thrive in complex environments where strategy meets execution. Whether guiding multiple programs and projects or aligning technology initiatives with business priorities, I focus on clarity, accountability, and real-world results. I’m known for my ability to understand challenges quickly, design practical solutions, and bring people together to achieve shared goals. My background spans IT infrastructure, information management, and business leadership, and I take pride in combining technical insight with a strong commitment to relationships, communication, and client success.
Experience
Chief Information Officer
Jun 2024 — Present · Sugarland, TX, US
I provide strategic and hands-on leadership across Technical Service Delivery, Project Management, Operational Excellence, and IT Professional Services at 5 Factor Technology. My work centers on building scalable service delivery capabilities, strengthening operational processes, and optimizing the tools our teams rely on — improving efficiency, reliability, and client outcomes across the organization.In addition to leading operations, I also serve as a client-facing strategic advisor in a virtual CIO capacity. I partner with executive teams to shape technology strategy, align IT investments with business priorities, and support modernization, growth, and operational resilience. My goal is always the same — to connect people, process, and technology in a way that creates real, measurable business value.
Education
University of Phoenix
Bachelor of Science - BS, Business Management
Texas A&M University
Master of Business Administration - MBA, Business Administration and Management, General
2020 — 2022
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