Jim Jacob Joy
Strategic Account Manager | Customer Success | SaaS Expert | Driving Client Success & Growth
- Role
- Strategic Account Manager at ADP
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Jim Jacob Joy
With 8 years of accomplished experience in account management and customer success across…
Experience
Strategic Account Manager
Mar 2024 — Present · Maitland, FL, US
As a Strategic Account Manager with WorkMarket - an ADP company, I work with businesses to transform how they manage, organize, and pay their contingent workforce through WorkMarket’s innovative fintech platform.As part of the Customer Experience (CX) team, I oversee the entire client journey—from post-implementation to long-term growth and success. My responsibilities include managing a diverse portfolio of accounts, driving client engagement, optimizing workforce processes, and ensuring that each customer realizes the full value of WorkMarket’s platform.
Education
Mahatma Gandhi University
Bachelor of Technology - BTech, Electronics and Instrumentation Engineering
2010 — 2014
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