Jimin Ngo
Senior Product Designer | Designing solutions that build trust, drive growth, and simplify user experiences
- Role
- Senior Product Designer at Versapay
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jimin Ngo
With 10+ years of experience in design, my career began in graphic design while running a…
Experience
Senior Product Designer
Apr 2024 — Present
Designed Versapay’s first self-serve merchant onboarding flow, cutting support load and enabling 20-minute completion with 48-hour approvals.• Rebuilt NetSuite Pay’s landing and application hub into a scalable, trust-building system improving onboarding clarity for users and internal teams.• Led end-to-end discovery with systems thinking across ERP and embedded payments, aligning with PMs and executives to accelerate decisions and de-risk delivery.• Built an unmoderated usability testing program delivering insights within 12–24 hours, providing clear, data-backed direction for rapid iteration.• Championed AI adoption by using a secure, company-approved Copilot to parse hundreds of PRDs, presentation decks, and interview notes, reducing synthesis time by 50% and producing concise, stakeholder-ready insights.• Leveraged AI design tools for rapid ideation and early clickable prototypes, surfacing workflow issues 2x faster and enabling productive feasibility discussions with product and engineering partners.• Used AI to generate role and task overviews, shaping sharper interview questions and focused conversations that uncovered deeper insights with less ramp-up.• Partnered with customer support and operations to uncover workflow inefficiencies and translate voice of customer (VoC) pain points into actionable design and process improvements.
Skills
- Administrative Assistants
- Office Administration
- Travel Arrangements
- Spreadsheets
- Calendaring
- Event Planning
- Microsoft Word
- Microsoft Excel
- Project Management
- Editing
- Time Management
- Graphic Design
- Graphics
- Mac
- Adobe Creative Suite
- Illustrator
- Powerpoint
- Indesign
- Screen Printing
- Flyers
- Event Management
- Business Cards
- Photography
- Microsoft Office
- Branding
- Teamwork
- Administrative Assistance
- Creative Problem Solving
- Dependable Team Player
- Event Photography
- Office Management
- Customer Service
- Branding
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