Jim Heckman
Growth and Empowerment Leader | Process Design and Implementation | Data Integration and Controls | Thought Leader | Corporate Culture
- Role
- Manager, Sales Enablement at Independence Blue Cross
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Jim Heckman
Proven leadership and relationship management skills• Experience utilizing lean six sigma DMAIC methodology to implement process improvements • Strong business acumen, strategic vision and solution-oriented analytical skills • Versed at working with Legal, compliance and IS security to implement vendors, applications, and files • Experience with implementing controls and vendor oversight • Skilled at communicating to technical and business teams
Experience
Manager, Sales Enablement
Apr 2021 — Present
Responsible for the business processes and systems to onboard and manage sales and marketing vendors including ownership of sale and commission compliance to meet State, Federal and CMS requirements. Leading a team of 5, our objectives include creating processes that make us easy to work with, ensuring compliance, having strong data controls and maximizing process and cost effectiveness. Highlights •95% reduction in issues relating to our annual certification process in 2021 as measured by an external sales partner and 100% reduction in escalated issues to our internal broker support team.(repeated in 2022) •Implemented data controls and automation via SAP Agent Performance Management that led to annual savings of more then $150K, appointment accuracy improvement from 80-100%, implementation of user management controls and reduction of privacy and IS security risks-streamlined onboarding process through collaboration and communication with business partners, legal, compliance, procurement, IS security and our privacy office. •Received “2022 Excellence Award” at the annual Independence Sales Summit
Education
Saint Joseph's University
Master of Science (M.S.), Organizational Development and Leadership
Dale Carnegie Training
Effective Communications and Human Relations
Widener University
Bachelor of Science, Business Adminstration
2001 — 2005
Skills
- Market Research
- Sales Operations
- Customer Retention
- Sales Presentations
- Customer Service
- Qualifying Prospects
- Cross-Functional Team Leadership
- Leadership
- Crm
- Direct Sales
- Forecasting
- Cold Calling
- Sales
- B2b
- Marketing
- Account Management
- Business Development
- Salesforce.com
- Strategy
- Customer Satisfaction
- Training
- New Business Development
- Team Building
- Management
- Sales Management
- Pricing
- Solution Selling
- Sales Force Development
- Lead Generation
- Contract Negotiation
- Territory Management
- Selling
- Sales Process
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.