Jim Hashman

About Jim Hashman

Jim is a dynamic Learning and Development and Quality Assurance executive with over 20 years of proven success designing and leading innovative, results-driven learning solutions that align with strategic business goals. His work consistently elevates both employee and customer experiences while driving measurable impact. Jim holds 19 facilitator certifications and an Executive Presence and Influence Certificate from Emeritus.A passionate leader with global reach, Jim has delivered transformative programs to thousands of learners across the U.S. and internationally. His accomplishments include launching large-scale onboarding initiatives—such as training global agents in just 60 days—accelerating product launches, improving speed to proficiency, reducing costs, increasing engagement, and driving long-term retention. His work in redesigning QA teams and processes has earned award-winning recognition and directly improved customer satisfaction.Jim’s mission is to build cultures rooted in learning, continuous improvement, and accountability. He specializes in aligning development initiatives with performance metrics and business outcomes, and is widely regarded as an engaging facilitator and sought-after speaker at industry events.

Experience

1. Director of Sales Enablement

   Move Concierge

   Jul 2024 — Present · Farmers Branch, TX, US

   As Director of Sales Enablement at Move Concierge, I empower the organization and its people through strategic sales enablement and learning initiatives that drive measurable growth. By designing and implementing targeted training programs, I help maximize individual potential, elevate performance, and strengthen cross-functional alignment. My work centers on collaboration—identifying skill gaps, developing impactful learning solutions, and embedding a culture of continuous improvement across teams.As Chair of Move Concierge’s Culture Committee, I lead a cross-functional employee engagement team focused on deepening collaboration, fostering mutual respect, and enriching our broader community — all grounded in Move Concierge’s Core Values.

Education

• Michigan State University

  BS, Audiology and Speech Sciences

  1985 — 1987

• Michigan State University

  Bachelor of Science, Audiology/Audiologist and Speech-Language Pathology/Pathologist

• Central Texas College

  Associate's degree, General Education

  1985 — 1986

Skills

• Business Process Improvement
• Recruiting
• Management
• Team Building
• Strategy
• Sales Management
• Program Management
• Call Centers
• Instructional Design
• Training Delivery
• Team Leadership
• Onboarding
• B2b
• Call Center
• Cross-Functional Team Leadership
• Performance Improvement
• Needs Analysis
• Strategic Planning
• Leadership Development
• Process Improvement
• Vendor Management
• Coaching
• Performance Management
• Employee Training
• Account Management
• Customer Retention
• Change Management
• Customer Service
• Organizational Development
• Sales
• Selling Skills
• Sales Process
• Training
• Customer Satisfaction
• Talent Management
• Leadership